I am unable to issue a refund via the web chat function. You may be able to ask for consideration of a refund if you are unable to complete the online course, or if you have internet, learning or language difficulties with the test. Changing your mind and wanting to do the written test is not a general reason we would refund the PrepL fee. Should you require any further information, please contact our Call Centre on 13 23 80 between 8am and 5pm, Monday to Friday, excluding public holidays (local call charge in Australia; higher rates apply from mobile phones and payphones).