Can I stop and continue later?

You can stop and your progress will be saved when you are working through the learning content only. You can continue on a different device...

Can I watch videos in full screen?

Yes, you can toggle videos to full screen with the button in the bottom right corner of the video player.

Why aren't my videos loading?

If you have a slow internet connection you may have trouble loading the videos in this course. A download speed of 1.5mbps is required for i...

How long does the course take?

The course should take around four to six hours to complete. Each topic has an approximate time estimate listed above it. These are estimate...

What is PrepL?

PrepL is an interactive, online learning and assessment program designed to improve learner driver education and give new drivers a safer st...

What will stop an applicant from ‘seeking assistance’ to successfully complete the program?

We encourage a shared learning experience. The new process represents a shift from a “test” to a “process” where discussion with family memb...

What measures are in place to prevent cheating?

By moving from a pass/fail test to an interactive assessment process, the motivation to cheat is expected to decrease, resulting in improved...

Can I do the program if I am not a learner licence applicant?

PrepL will only be available for learner licence applicants. However, TMR has also developed an online supervisor course to accompany PrepL....

How do I pass the course?

To pass the PrepL course you will need to successfully complete the quizzes, activities and challenges in each Key area. Once the three key ...

Do the Challenge Tutorials count towards my assessment?

The Challenge Tutorial will show you how challenges work. Tutorials are NOT assessed and do not count towards your final assessment results....

I finished the assessment and I have not received an email.

If you did not receive TMR e-correspondences immediately upon passing (this is automatically generated), it may be due to:Mailbox fullJunk m...

what happens once I finish the test

Once you have passed the course, you will receive a congratulatory email outlining the next step to receiving your Learner License. The imag...

Do I have to pay for the final assessment more than once if I don't pass?

You only have to pay the one fee. This fee provides you with access to PrepL for one year. Remember you can only attempt the final assessmen...

Can I still sit the written Learners assessment?

The written Learners test is still available, however will cost the test fee each time it is attempted. PrepL allows the user to attempt the...

Can you please explain the question and advise if my interpretation of the question is correct?

The question is meant to replicate a real life situation. PrepL is based on the 'Your Keys to Driving' from the Queensland driving guide to ...

How do I find out my CRN (Customer Reference Number)?

Unfortunately that information is not available to us via webchat. Please refer to the link provided below. https://www.qld.gov.au/transport...

Can I get a refund?

I am unable to issue a refund via the web chat function. You may be able to ask for consideration of a refund if you are unable to complete...

I need help?

PrepL support provides assistance with technical concerns regarding the PrepL program only, via Web-chat from 12 noon - 10 pm Monday to Frid...

Error code 500

An Error code 500 is generally known to be a server connectivity issue. The server cannot process the request to connect for an unknown rea...

I have completed my final test. Why are my test results taking a long time to display?

Unfortunately sometimes the results can take a while to display. This can be due to a variety of reasons such as:network connectivity/speed;...

How old do I need to be to obtain a Learner License?

You need to be 16 years of age to be able to obtain a Learner License. The minimum enrolment age is set at 15 years and 11 months. This prov...

Changing your email address.

Changing your email addressIf you need to change your login email address, use the 'change email' link on the login screen. You will need to...