If you did not receive TMR e-correspondence immediately upon passing (this is automatically generated), it may be due to:
Full mailbox
Junk mail / block list functionality
Virus scan / anti-spam tools
Network connection fail
Incorrect email address.
You can resolve the issue by:
Checking your mailbox data allowance. If it exceeds the limitation, clear your mailbox, check your Junk or Spam email folder. If you have rules configured to sort your mail automatically, check your rule settings to ensure the TMR emails will not be filtered out. Check the mail module for your virus scan/anti-spam tool to see if TMR emails are being filtered out. You may also check your virus scan/ anti-spam tool documentation to find out if it holds the emails classified as spam in a named folder, ensure you have the network connection to download/ sync the emails from the server.
Full mailbox
Junk mail / block list functionality
Virus scan / anti-spam tools
Network connection fail
Incorrect email address.
You can resolve the issue by:
Checking your mailbox data allowance. If it exceeds the limitation, clear your mailbox, check your Junk or Spam email folder. If you have rules configured to sort your mail automatically, check your rule settings to ensure the TMR emails will not be filtered out. Check the mail module for your virus scan/anti-spam tool to see if TMR emails are being filtered out. You may also check your virus scan/ anti-spam tool documentation to find out if it holds the emails classified as spam in a named folder, ensure you have the network connection to download/ sync the emails from the server.
If you need to confirm or change the email address we have for you on record, or you did not receive the confirmation email after following the above instructions, please call 132380 (Monday to Friday, 8am to 4:30pm, excluding public holidays). We cannot resend the email.