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Why can't I access the Learner Test?

Make sure that you've completed all three sections (Your Driving Attitude, Signs and Rules and Sharing the Road with Others) and that you ha...

Which devices can I use to complete PrepL?

PrepL will work on most major devices and browsers. The recommended way to complete this course is on a desktop computer using Google Chrome...

Can I stop and continue later?

You can stop and your progress will be saved when you are working through the learning content only. You can continue on a different device...

How long does the course take?

The course should take around four to six hours to complete. Each topic has an approximate time estimate listed above it. These are estimate...

I finished the assessment and I have not received an email.

If you did not receive TMR e-correspondence immediately upon passing (this is automatically generated), it may be due to:Full mailboxJunk ma...

How do I find out my CRN (Customer Reference Number)?

Unfortunately that information is not available to us via webchat. Please refer to the link provided below. https://www.qld.gov.au/transport...

Can I get a refund?

I am unable to issue a refund via the web chat function. You may be able to ask for consideration of a refund if you are unable to complete...

Changing your email address.

Changing your email addressIf you need to change your login email address, use the 'change email' link on the login screen. You will need to...

How old do I need to be to obtain a Learner License?

You need to be 16 years of age to be able to obtain a Learner License. The minimum enrolment age is set at 15 years and 11 months. This prov...

I have completed my final test. Why are my test results taking a long time to display?

Unfortunately sometimes the results can take a while to display. This can be due to a variety of reasons such as:network connectivity/speed;...

I need help?

PrepL support provides assistance with technical concerns regarding the PrepL program only, via Web-chat from 12 noon - 10pm, Monday to Frid...

Error code 500

An Error code 500 is generally known to be a server connectivity issue. The server cannot process the request to connect for an unknown rea...

Can you please explain the question and advise if my interpretation of the question is correct?

The question is meant to replicate a real life situation. PrepL is based on the 'Your Keys to Driving' from the Queensland driving guide to ...

Can I still sit the written Learners assessment?

The written Learner's Test is still available, however, will cost the test fee each time it is attempted. PrepL allows the user to attempt t...

Do I have to pay for the final assessment more than once if I don't pass?

You only have to pay the one fee. This fee provides you with access to PrepL for one year. Remember you can only attempt the final assessmen...

what happens once I finish the test

Once you have passed the course, you will receive a congratulatory email outlining the next step to receiving your Learner License. The imag...

Do the Challenge Tutorials count towards my assessment?

The Challenge Tutorial will show you how challenges work. Tutorials are NOT assessed and do not count towards your final assessment results....

How do I pass the course?

To pass the PrepL course you will need to successfully complete the quizzes, activities and challenges in each Key area. Once the three key ...

What measures are in place to prevent cheating?

By moving from a pass/fail test to an interactive assessment process, the motivation to cheat is expected to decrease, resulting in improved...

What will stop an applicant from ‘seeking assistance’ to successfully complete the program?

We encourage a shared learning experience. The new process represents a shift from a “test” to a “process” where discussion with family memb...

What is PrepL?

PrepL is an interactive, online learning and assessment program designed to improve learner driver education and give new drivers a safer st...

Can I watch videos in full screen?

Yes, you can toggle videos to full screen with the button in the bottom right corner of the video player.

I have a question about the road rules.

For any questions on the content in PrepL and in particular, the road rules, please contact us directly at the following address: dlrr@tmr.q...

Why can't I access a Challenge?

Make sure that you've completed all of the topics inside a section. You'll know the topic is complete when you see a tick on the picture and...

How do I get three stars on a quiz?

You need to answer all questions correctly to earn three stars. If you have trouble answering all of the questions correctly, you can review...

How do I know how many answers there are for a question?

All Challenge and Learner Test questions have a hint that let you know if there are multiple correct answers. If more than one answer is cor...